The Professional Standards & Conduct Unit oversees the Waco Police Department’s complaint process. We recognize that our employees are responsible for their conduct and accountable to the public. The complaint process is designed to deal with each case factually and fairly. Citizens who file complaints are treated respectfully, and their accusations are taken seriously. All complaints are investigated thoroughly, and all findings are based on impartial evidence.
Mission Statement
To provide police services to the Waco Community with Integrity Professionalism Accountability & Respect. To preserve life and property, enforce the law within the framework of the constitution, to work in partnership with the community, and to be good stewards of the public's trust and resources.
Importance of Your Complaint
The Waco Police Department recognizes that its employees are responsible for their conduct and accountable to the public. The Department also acknowledges that sometimes conflicts arise between citizens and employees. It is essential to the safety of our community that the relationship between the police and citizens is built on confidence and trust. Law Enforcement cannot be effective without this vital relationship.
Police Officers have the authority by law to initiate proper action in a reasonable, lawful and impartial manner without fear or reprisal. At the same time, they must observe the rights of all people. The complaint process and appropriate disciplinary procedures not only subject agency members to corrective action when they conduct themselves improperly, the guidelines also protect them from unwarranted criticism when they discharge their duties properly.
The complaint process is designed to deal with each case factually and fairly. Citizens who file complaints are treated respectfully, and their accusations are taken seriously. All complaints are investigated thoroughly, and all findings are based on impartial evidence.
Complaint Procedures
Many complaints can be explained satisfactorily by a visit or telephone call to the police employee’s supervisor. The supervisor will talk to you about your complaint and try to resolve it.
A disagreement over the validity of a traffic violation is not a complaint, and should be directed to the appropriate court having jurisdiction over the matter.
Complaints may be initiated in person, over the phone or in writing. However, the Government Code of the State of Texas requires that in order for a complaint to be considered by the Chief of Police, it must be in writing and signed by the person making the complaint. A copy of the signed complaint will be provided to the involved officer before an investigation or disciplinary action may be taken. Typically, complaints will not be accepted more than 30 days after the alleged incident occurred.
To bring a compliment or complaint to the attention of the Professional Standards and Conduct Unit, you may file online or submit one in writing and:
Send it by mail or deliver it in person to:
Waco Police Department
3115 Pine Avenue
Waco, TX 76708
Call (254) 750-7504
Online Compliment & Complaint Form