Fire Department

Fire Truck

About Us

A true customer service organization, the Waco Fire Department responds to well over 21,000 calls for service per year. Calls include structure fires, vehicle fires, grass/brush fires, auto extrication, water rescues, medical emergencies, hazardous material situations and other emergencies.

Additionally, the department responds to non-emergency calls which include animal rescues, water evacuation and many other service calls when the citizen cannot find help from other resources.

The Waco Fire Department participates in Regional Technical Rescue and Hazardous Materials Response Team agreements with surrounding counties and is part of the Texas Intrastate Fire Mutual Aid System (TIFMAS) assisting with statewide disasters and wildfires.

Our Vision: We exist to serve
Our Mission: Promoting Safety, Protecting Life & Property Everyday

ISO Rating

The City of Waco achieved an ISO Class 1 PPC rating from ISO (Insurance Services Office) & the Texas State Fire Marshal's Office in February 2020. The Class 1 rating is the highest possible score that can be given to any fire department nationwide and is also based on an outstanding water system. Less than one percent of the more than 47,000 cities in the country have earned this rating. Waco citizens should remind their insurance company at the time of renewal of the ISO rating to see if it results in cost savings on their home insurance policy.

Fire departments across the nation are rated by the ISO to determine a Public Protection Classification (PPC) for individual cities or counties. This rating is published by the ISO and used by insurance companies to determine insurance rates. The ISO Schedule develops a PPC number on a relative scale from 1 to 10, with 1 being the very best and 10 representing less than minimum recognized fire protection. Most U.S. insurers of homes and business property use the PPC in calculating premiums. In general, the price of fire insurance in a community with a good PPC is substantially lower than in a community with a poor PPC.

When the ISO evaluates a fire department's capabilities it uses a system called the Fire Suppression Rating Schedule (FSRS) which employs nationally accepted standards developed by such organizations as the National Fire Protection Association (NFPA), the American Water Works Association (AWWA) and the Association of Public Safety Communications Officials (APCO) International. The FSRS considers three main areas of a community's fire suppression capabilities including emergency communications (911 call center), the fire department, and water supply. In addition, it includes a Community Risk Reduction section that recognizes community efforts to reduce losses through fire prevention, public fire safety education and fire investigation.

Key elements considered when evaluating a fire department include response capabilities (deployment analysis) which includes adequate staffing of fire service personnel on engine crews and ladder companies, fire station distribution (location and coverage), appropriate apparatus and equipment, training, water supplies, organizational structure, communications and building/fire prevention codes and their enforcement.

The City of Waco Fire Department's ability to earn the rating of a Class 1 is a reflection of the City of Waco's commitment to provide quality public safety services to the citizens, businesses and visitors of our community.

Submit an Open Records Request

Pull to the Right