Welcome to the all NEW My Waco Central!
We’re excited to introduce the City of Waco’s newly established customer service center—your dedicated connection to city services, information, and support. Our mission is to provide responsive, reliable, and respectful assistance to all residents.
Whether you have questions, need help accessing services, or simply want to share feedback, our team is here to listen and help. This new department is part of our ongoing commitment to improving transparency, communication, and community engagement across Waco.
Please note: Our online customer service portal is currently under construction as we work to bring you an improved digital experience. In the meantime, we’re still here to help! You can reach us by phone, email, or at the drive-thru during regular business hours.
We look forward to serving you better—because here in Waco, your voice matters.
The utility bill is getting a new look, enhanced online features, and personal insights!
On July 14th, current online customers will receive an email about the new billing system and how to:
- Access the new online payment portal
- Retrieve new account numbers
- Setup payment preferences
- View personalized reports on water usage
- Learn about the new bill layout
Dates to Remember:
July 11-13 - The office will be closed and no payments will be accepted
July 14 - Setup your login for the new online portal
Sneak Peak of the New Bill Layout
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