MyWaco Central

Important Update:
Temporary Pause on Scheduling One-Time Payments

As of Friday, July 18, 2025, at 5 p.m. (CST), you will temporarily be unable to schedule future-dated one-time payments.

This pause is part of our system upgrade and is a preventive measure to ensure that no scheduled payments are lost during the conversion. It’s designed to protect your payments and provide peace of mind.

What you need to know:

  • Future-dated one-time payments will resume by the end of August.
  • Same-day one-time payments and AutoPay will not be affected — you can continue using them as usual.

We appreciate your patience and support as we work to deliver a faster, more reliable customer experience.

About Us

We’re excited to introduce the City of Waco’s newly established customer service center — your dedicated connection to city services, information, and support. Our mission is to provide responsive, reliable, and respectful assistance to all residents. Whether you have questions, need help accessing services, or simply want to share feedback, our team is here to listen and help.

New Service

For new residential or to transfer service, call (254) 299-CITY (2489).

  • Please allow one business day for set up.
  • If water, sewer, and/or solid waste services are available at your address, charges will all bill together on one billing statement.
  • A government issued identification and social security number are required.
  • Residential security deposits are based on previous account history and/or credit history. Deposit will range from $75.00 to $300.00.
  • Residential service fees to being new services are:
    • $50 service fee
    • $20 solid waste administration fee
  • Payment methods accepted:
    • MasterCard, Visa, and Discover
    • Electronic Check
    • Cash or money order payments are accepted at our drive-thu located at 425 Franklin Ave.

Report Issues

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If you live, work, or play in this area, our free and user-friendly app lets you submit service requests for various issues, such as code violations, potholes, streetlight outages, unsafe conditions, compliments, and more, directly from your mobile device.

Your service requests will be directed to the appropriate department for prompt attention and response. Simply create an account to track your request throughout the entire process, or you can submit a direct request through the website without logging in.

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We're Getting Closer to Our New Online Customer Portal.

The new customer portal is designed to improve your service experience with faster, more convenient tools, and better access to your account information.

 

To ensure a smooth and successful transition, we're adjusting our go-live date to Monday, Aug. 25, 2025. This gives our team more time complete final testing and make sure everything is working correctly before launch.

What This Means for You:

  • No action is needed from you until August 25.
  • You'll continue using our current online system until the new one goes live.
  • We'll keep you informed if there are any changes.

Dates to Remember:

  • August 22 to 24: MyWaco Central will be closed and no payments will be accepted.
  • Week of August 25: Online customers will receive an email to setup their login for the new online portal.

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Contact Us

Phone

(254) 299-2489

Non-Emergency Police

(254) 750-7500

Email

mywacocentral@wacotx.gov

Location

My Waco Central Drive-Thru
401 Franklin Ave.
Waco, TX
76701
View Map

Hours

Monday - Friday
7:30 a.m. - 5:30 p.m.

Pay Your Bill 24/7

Log in to to pay your bill anytime, sign up for leak alerts and manage your water usage.

Payment Portal Login

One-Time Online Payment

Apply for a Watering Variance

Newly planted landscaping has different needs than established landscaping. you can apply for a watering variance for your new plants.

Apply for a 60-Day Watering Variance

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