This grievance procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Waco.
The complaint should be submitted in writing as soon as possible, and no more than 180 days after the alleged incident. Complaints should contain the following information:
- Name of the person making the report of discrimination
- Contact information including address, phone number, and email of the person making the report
- A description of the alleged discrimination including the date and location of the incident and, if applicable, the names of witnesses or City staff involved, if known.
Submit complaints to:
Lhea Homesley, ADA Coordinator
Preferred Method: Discrimination Grievance/Complaint Form
Email: lheah@wacotx.gov
Mail: City of Waco
PO Box 2570
Waco, TX 76702-2570
Attn: ADA Coordinator
Alternative means of filing complaints, such as personal interviews, will be made available for persons with disabilities upon request by contacting the ADA Coordinator.
The individual who submitted the complaint will be notified once it has been received. The ADA Coordinator, or another authorized representative, will then contact the individual to review the allegations, investigate the concerns, and issue a written response within 45 calendar days.
If the response from the ADA Coordinator does not fully resolve the concern, a written appeal may be submitted to the City Manager or designee. The appeal should include the following information:
- Explanation of the Appeal: A clear description of the specific aspects of the ADA Coordinator’s response that are being challenged.
- Requested Outcome: A statement outlining the desired result or action being sought through the appeal.
Providing this information ensures the concern is clearly understood and fairly reviewed during the next stage of the process. Upon receiving the written appeal, the City Manager or designee will reach out to the individual to discuss possible resolutions and will provide a written response outlining the final decision.
All written complaints received by the ADA Coordinator, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City of Waco in accordance with the Texas Local Government Retention Schedule.