A shared, reservation-based service providing door-to-door service for riders who cannot use fixed-route buses due to a disability. Service is limited to the designated coverage area.
Hours
- Monday – Friday: 5:15 a.m. – 7:15 p.m.
- Saturday: 6:15 a.m. – 8:15 p.m.
Service is not available on observed holidays
Eligibility
You may qualify for Demand Response if you:
- Cannot independently board, ride, or exit a fixed-route bus
- Cannot travel to or from a bus stop due to a disability
- Need accessible service when accessible buses are not available
Application Process
- Submit an online application
- Have your medical professional complete Part B of the application
- Determination is made within 21 days
- Temporary eligibility is provided if the determination is delayed
- Eligibility Certification needs to be renewed every 2 years.
Out-of-Town Visitors
Waco Transit will provide service to out-of-town visitors who have:
- Previously been certified by another transportation agency for 30 days within 365 days as long as they have a valid paratransit ID
- Documentation of eligibility from the visitor's home jurisdiction
- Documentation of disability
- An apparent disability without requesting additional information beyond proof of residency
If the client stays for longer than 30 days, the application process will need to be completed. Service will be provided during the 21-day certification determination.
Schedule a Ride
- (254) 750-1620 | Waco Transit System App
- Reservations are accepted 7 days a week between 8 a.m. - 5 p.m.
- Sunday calls are received by voicemail and confirmed as soon as possible
- Trips can be scheduled up to 14 days ahead
- If specific pickup times are not available, an alternative time will be offered
- Same-day requests are subject to availability and a premium fare ($4)
- Be ready to provide:
- Name and contact information
- Pickup and drop-off addresses
- Appointment time
- Mobility aids or assistance needs
- Whether a guest or attendant will travel with you
Pickup Window
- Vehicle may arrive 15 minutes before or after the scheduled time
- Driver will wait 5 minutes – Please be ready
- Carry-on items must be manageable in one trip and safety fit on the lap or mobility device
Fares
- $3.00 per one-way trip
- $4.00 same-day trip
- $5.00 same-day rural trip
- $30.00 for a 10-ride ticket book
Exact fare is required.
Additional Rider Information
- Personal Care Attendants ride free
- One guest is allowed if space is available
No-Show & Cancellation Policy
We understand that plans change. Please let us know as early as possible if you need to cancel your trip.
- Cancellations made at least 2 hours in advance are not penalized
- Late cancellations count as no-shows
- One no-show per month: no penalty
- A pattern of no-shows will result in temporary suspension
- 1st Occurrence: 1 week
- 2nd Occurrence: 2 weeks
- 3rd Occurrence: 3 weeks
- 4th Occurrence: 4 weeks
You have the right to appeal any suspension before it takes effect.
Waco Transit System is committed to providing safe, accessible, and equitable transportation for all riders, including individuals with disabilities.
All buses are ADA accessible and equipped with:
- Wheelchair lifts or ramps
- Priority seating
- Audio stop announcements
- Space for mobility devices
Operators can assist with boarding, securement, and accessibility features upon request.
Discounted fare is available for disabled patrons able to use the Fixed-Route Service.
Fixed-Route Disability Discount Application
Evening Link is Waco Transit’s evening transportation service, designed for riders who need to travel after regular fixed-route buses stop running. The service operates daily from 8:15 p.m. to midnight, providing convenient door-to-door transportation throughout the urbanized Waco service area.
Open to all riders, Evening Link acts as an extension of the fixed-route system, helping people get home from work, school, shopping, and other activities after the final bus of the day. The Evening Link vehicles are ADA compliant and include wheel-chair lifts.
Service Hours:
Monday - Saturday
8:15 p.m. - midnight
Service is provided Monday through Saturday throughout the year, except for the following observed holidays.
- New Year's Day
- Martin Luther King Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
How to book a ride:
- Through the Waco Transit System App: Passengers can easily schedule their Evening Link rides through the Waco Transit System App. The app allows users to book rides, track their vehicle's location in real-time, and manage their payments seamlessly.
- Call Center: Passengers can also book their Evening Link rides by calling Waco Transit System's call center at (254) 750-1623. A customer service representative will assist passengers in booking their ride over the phone.
Fares:
Payment options:
- In-App Payment: Secure payment options are available directly in the Waco Transit app when scheduling your ride.
- In-Vehicle Payment: Passengers can choose the In-Vehicle Payment option when booking their ride. This allows them to pay for their ride using cash or passes directly to the driver at the time of boarding.
Minimal Assistance
Minimal assistance includes:
- The operator will come to the door of a residence or pick-up location.
- The operator will attempt to notify passengers of arrival by sounding the horn or ringing the doorbell.
- The operator will assist passengers in boarding and exiting the van.
- The operator will deliver the passenger to the curb of his/her destination.
- Clients who may need assistance from the vehicle to the first doorway may request additional assistance from the operator.
- Clients who may need assistance from the first doorway to the vehicle may request additional assistance during the scheduling process of the trip.
Minimal assistance DOES NOT include:
- Assistance getting in or out of a wheelchair.
- Assistance in getting ready for the trip.
- Administering medication or oxygen.
- Assisting passengers in wheelchairs up or down stairs.
- Assistance in carrying personal belongings or purchases.
Your feedback is important to us. Whether you have comments, suggestions, or complaints, we're here to listen. Call our comment line at (254) 750-TIPS (8477) or email us at wtscomments@wacotx.gov.
These policies apply to all Waco Transit System Vehicles.
Title II & Title VI – Non-Discrimination
Waco Transit System ensures equal access and treatment for all residents, regardless of protected characteristics like race, color, religion, sex, national origin, age, disability, or any other legally protected status under applicable federal, state, and local laws; and prohibits discrimination in all services, programs, and activities offered.
Title VI Nondiscrimination Plan
What Operators Can Do
- Assist with boarding and exiting
- Help secure mobility devices
- Provide limited door-to-door assistance
What Operators Cannot Do
- Provide medical assistance
- Enter homes or facilities
- Carry personal belongings
- Assist on stairs
Mobility Devices
- Accepted if lift/ramp can safely accommodate
- Must be secured on the vehicle
- Riders may remain in their device or transfer to a seat
Service Animals
- Allowed on all vehicles
- No certification required
- Must be under control at all times
Portable Oxygen
- Allowed on board
- Must be secured
- Operators cannot assist with use
Reasonable Modifications
You may request changes to policies or procedures to use transit services.
Requests may be denied if they:
- Change the nature of the service
- Create a safety risk
- Are not necessary for access
Requests should be made in advance when possible: (254) 750-1620
Inclement Weather
Service may be delayed or canceled for safety. Riders will be notified when possible.
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