My Waco Water is live! Viewing your water account and paying your bill online is new and improved! Find water usage, trends and more through the new My Waco Water portal.

A MESSAGE TO OUR CUSTOMERS

For the safety of customers and staff, the Water Office Lobby (425 Franklin Ave.) is temporarily closed.

• The Drive-Thru remains open, Monday – Friday, 7:30 a.m. – 5:30 p.m.
• The Call Center 299-CITY (2489), Monday – Friday, 7:30 a.m. – 5:30 p.m.

MY WACO WATER

We've been hard at work implementing a modern, user-friendly customer portal that’s capable of providing practical information about water usage, while allowing for easy water utility account management and payments online. The My Waco Water portal is now live!

Important Details:

• All customers will need to setup / re-setup their accounts online at: MyWacoWater.com. Don't worry! It's super easy. All you'll need is your account number (found on your bill) and the street number of your residence. (How to Setup Your Account in the My Waco Water portal)
• Customers who previously setup recurring credit/debit card payment (autopay) - ACTION REQUIRED - recurring credit/debit card payments setup in the old system (Click2Gov) stopped processing on February 14. Customers wanting to continue to utilize recurring payments must setup their online account access in the new My Waco Water portal and re-setup autopay to continue to have their accounts paid automatically.
• Don't want to access your account online? No problem! All of the other methods of paying your bill will continue to be available: over the phone, at the drive-thru, by mail, at your neighborhood H-E-B grocery store.

Latest News & Info

• 2021 (Current) Water Quality Report (Consumer Confidence Report)
• Current Drought Conditions Call for Wise Water Use
• Road Closures / Detours
• Service Interruptions
• Recognizing Water Professionals During National Water Week (May 2-8) 
• TPWD Declares Zebra Mussels Edradicated From Lake Waco
• 2021 Water and Wastewater Rate Changes
• Online Account Access and Payment Link Has Changed
• Advanced Metering Infrastructure (AMI)
• Imagine a Day Without Water
• Water Conservation and Drought Contingency Plan (rev. 2019)
• Building Waco Capital Improvement Program
• Have you wondered why hydrants around the City are flushed from time to time?
  Watch our video to hear about it!

Why is Water Flushed from Hydrants? from WCCC.TV - City of Waco on Vimeo.

More About Us

(254) 299-2489 • P.O. Box 2570 Waco, Texas 76702

Welcome!  Water is vital to life! Your City of Waco Water Utility Services Department is committed to the protection of public health and to the quality management of water and wastewater services.

• TCEQ North Bosque River TMDL Status Report
• TIAER Semi-Annual Water Quality Report for Bosque River Watershed
• Bosque River Coalition