WATER UTILITY SERVICES

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Mandatory Water Restrictions

As of July 13, 2022

Due to continuing drought conditions and extreme hot weather continuing in Waco, we are issuing mandatory water restrictions for all water customers allowing customers only two watering days per week.

Your cooperation is appreciated as the City organization adheres to this plan as well, and continues to find ways to cut back on water use by over 30% in addition to following the schedule below.

Why Mandatory Restrictions?

Lake Waco's (our regional water source) water levels (our regional water source) continue to decline warranting the move into Stage 2 of our drought contingency plan to protect our water source. Under this stage in the plan, violations can reach up to $2,000.

  • No watering daily between 6 a.m. & 7 p.m.
  • Odd numbered addresses may water Tuesdays & Saturdays.
  • Even numbered addresses may water Wednesdays & Sundays.
  • Business customers may water Mondays & Fridays.
  • No watering on Thursdays.
  • Hand-watering allowed all days of the week.
  • Residents & businesses may apply for a 30-day variance on newly planted grass/landscaping by emailing the Water Team here. (Please include the date planted when requesting.)
  • Report violations & concerns through the MyWaco app (download from your app store or visit here). Select 'water & sewer concerns'. (Much appreciated because this helps us track.)
  • FAQs - we'll do our best to answer frequently asked questions & add them here.
  • Action Plan: Water Conservation/Drought Contingency 2022

With many months of drought leading us into this very hot summer, please help us preserve our water source.
Call (254) 299-CITY (2489) with any concerns and once again, we appreciate your cooperation!

About Lake Waco Water Levels

Being a regional water source, Lake Waco is vital to our community. The lake is currently near 71% full. This may seem like a high percentage, but at this time last year we were at 80% full, and in 2020, we were 100% full.

Current Lake Waco water levels & information.

City Beat News About Water Restrictions

Drought Information

My Waco Water Portal

Viewing your water account and paying your bill online is new and improved! Find water usage, trends and more through the new My Waco Water portal.

Important Details:

  • All customers will need to setup / re-setup their accounts online at: MyWacoWater.com. (How to Setup Your Account in the My Waco Water portal.)
  • Don't want to access your account online? No problem! All of the other methods of paying your bill will continue to be available: over the phone, at the drive-thru, by mail, at your neighborhood H-E-B grocery store.

Waco Water Office

For the safety of customers and staff, the Water Office Lobby (425 Franklin Avenue) is temporarily closed.

Drive-Thru open, Monday – Friday, 7:30 a.m. – 5:30 p.m.
Call Center (254) 299-CITY (2489), Monday – Friday, 7:30 a.m. – 5:30 p.m.

Other News & Info