A MESSAGE TO OUR CUSTOMERS
Like you, we’re concerned about the COVID-19 pandemic and the difficult circumstances we’re all currently facing. The safety of our customers, staff, and the community is always our top priority.
We want to reassure you that our drinking water remains safe. Our multiple filtration and disinfection processes remove or inactivate bacteria and viruses. Additionally, the virus that causes COVID-19 has not been detected in drinking water anywhere.
Our staff continues operations to treat water, service leaks, and maintain vital system infrastructure while maintaining safety and following social distancing guidelines. We will continue to ensure the safe, reliable delivery of high quality drinking water to customers.
For the safety of customers and staff, the Water Office Lobby (425 Franklin Ave.) is temporarily closed.
Of course, the easiest way to access your account and pay your bill is still right here, on our website (www.WacoWater.com). All local HEB stores can also accept City of Waco water bill payments.
If you are experiencing financial difficulties during this unprecedented crisis and are unable to pay your water bill, please call us at: 299-CITY (2489). We stand ready to assist you with flexible options and arrangements. Normal delinquency processes (including disconnections) will resume on July 1, 2020.
For the latest, up-to-date and official local information on COVID-19, visit: www.covidwaco.com, or simply click the link in the red banner at the top of this page.
Welcome! Water is vital to life! Your City of Waco Water Utility Services Department is committed to the protection of public health and to the quality management of water and wastewater services.