MyWaco Central

MyWaco Account

About Us

Call (254) 299-CITY (2489) with any city-related question and we'll connect you to city services, information, and support. Our mission is to provide responsive, reliable, and respectful assistance to all residents.

Contact us to:

  • ask general questions
  • establish new utility service
  • inquire about utility billing
  • request new water/wastewater taps
  • report damaged park equipment
  • report water concerns like:
    • low water pressure
    • sewer backup
    • stormwater drain issues

New Service

For new residential or to transfer service, call (254) 299-CITY (2489) or visit mywacoaccount.com

  • Please allow one business day for set up.
  • If water, sewer, and/or solid waste services are available at your address, charges will all bill together on one billing statement.
  • A government issued identification and social security number are required.
  • Residential security deposits are based on previous account history and/or credit history.
    • Deposit will range from $0 to $300.

Report Issues (MyWaco App)

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Use the MyWaco App and track your requests!

If you live, work, or play in this area, our free and user-friendly app lets you submit service requests for various issues, such as code violations, potholes, streetlight outages, unsafe conditions, compliments, and more, directly from your mobile device.

Your service requests will be directed to the appropriate department for prompt attention and response. Simply create an account to track your request throughout the entire process, or you can submit a direct request through the website without logging in.

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