MGT Consulting of America was chosen to conduct an efficiency study of the Waco Development Services Department. They interviewed staff and stakeholders, reviewed permitting data, and compared Waco's services to other cities. Findings suggest that while customer service is generally positive, technological improvements and process standardization could enhance efficiency. External stakeholders expressed satisfaction with the permit application process but identified room for improvement in online resources and accessibility.
Read the Development Services Efficiency Study(PDF, 486KB)
Planned Development Services Improvements
- Replacing the existing permitting software with Maintstar. The new software will integrate the permitting process for planning and zoning, inspections, licenses, code compliance, and Waco-McLennan Public Health.
- Expand the user base of VuSpex, the virtual inspection software, so that developers can more efficiently complete the inspection process.
- Expansion of third-party inspections to support City of Waco staff.
- Public outreach efforts through the Develop Waco Newsletter, regular stakeholder meetings, trade workshops, and pre-construction meetings.
Thank you to everyone who provided feedback during this study. We will continue to work to improve our processes and services to better serve the community.