Water Utility Services

New Water Quality Report

The Water Quality Report provides factual information about your drinking water including sources, water quality and treatment processes and summarizes the water quality data collected in 2023.

View the Water Quality Report

For Waco Water Utility Services, this document is more than just a requirement. It is a way of informing you about the high quality drinking water we enjoy. Providing safe, reliable and affordable drinking water to our customers is a top priority.   

• For new residential or to transfer service, call (254) 299-CITY (2489).
  • Please allow one business day for set up.
  • Texas drivers license number and social security number needed.
  • Residential security deposits are based on previous account history and credit history (ranging from $75 to $300)
  • $50 service fee and $12.50 solid waste administration fee will be added to a new residential service bill.
  • Payments can be made using MasterCard, Visa and Discover.
  • If water, sewer and/or solid waste services are available at your address, charges will all be on the same bill.

Water is vital to life! Your City of Waco Water Utility Services Department is committed to the protection of public health and to the quality management of water and wastewater services.

We do this through the divisions of:

• Water Distribution
• Wastewater Collection
• Water Treatment
• Water Quality Laboratory
• Water Office/Meter Shop
• Pretreatment
• Waco Metropolitan Area Regional Sewerage System (WMARSS)

Residential Construction

• Sabrina Beck, New Construction, Water & Wastewater Taps (254) 299-2464
• Garrett Gonzalez, Meter Services (254) 750-6643

Commercial Construction

• Mike Norman  (254) 750-8049

In 2019, the City of Waco completed a study of the China Spring area sewer basin. The study indicated that growth is exceeding current capacity.

After exploring potential sites for a future wastewater treatment plant, the City purchased property on Buster Chatham Road.

FAQs about the future plant

*this data is updated daily from ⁠waterdatafortexas.org

Did you know...

• Shower (per minute): 2.1 - 2.5 gallons
• Bath: 36 - 50 gallons
• Toilet flush: 1.6 - 3 gallons (older toilets) / 1.28 gallons (newer WaterSense toilets)
• Washing machine (per load): 15 - 45 gallons
• Dishwasher (per load): 6 - 16 gallons
• Faucet (per minute): 1 - 2.5 gallons (standard) / 0.5 - 1.5 gallons (WaterSense)
• Outdoor watering (per hour): 7 - 10 gallons (standard hose) / 1 - 7 gallons (drip irrigation)
• Leaky faucet (per day): Up to 20 gallons
• Brushing teeth (with tap running): 1 - 2 gallons
• Shaving (with tap running): 3 - 7 gallons

Check out the conservation tips below for everyday ways to save water. The more you save, the less you pay PLUS our water supply lasts longer! Share these tips with others!

In the Bathroom:

• No wipes, paper towels, diapers or trash should ever be flushed down the toilet.
• Take shorter showers.
• Turn off the tap while you soap, shampoo, brush your teeth and shave.

Around the House:

• Only run your washing machine and dishwasher when they’re full and don’t over-soap to reduce the amount of rinsing you need.
• Only two tablespoons of detergent will clean 12 pounds of clothes!
• Defrost food in the refrigerator instead of under running water.

In the Yard:

• Use a broom to clear leaves and grass clippings from your sidewalks and porches, instead of a hose.
• Put the clippings around your flowers and shrubs as mulch.
• Learn about composting and give it a try to reduce evaporation from your topsoil.
• Learn about rainwater harvesting to reuse water for gardening, pools and more.
• Consider zeroscaping and plant drought resistant, native plants and succulents. You’ll have some beautiful landscaping and save time on maintenance, too.

A Few More Tips:

• Find and fix leaks on your property. Repair running toilets and dripping faucets to protect your home, save you money and save water.
• Think about how you use water outside of your home, too. Use the same rules to wash your hands or flush the toilets around town. All the water comes from the same place, so it’s all precious!

Other Helpful Information:

• Texas Water Development Board
• Water IQ
• Texas Living Waters Project