MyWaco Central

We’re excited to introduce the City of Waco’s newly established customer service center — your dedicated connection to city services, information, and support. Our mission is to provide responsive, reliable, and respectful assistance to all residents. Whether you have questions, need help accessing services, or simply want to share feedback, our team is here to listen and help.

Contact us to:

• ask general questions
• establish new utility service
• inquire about utility billing
• request new water/wastewater taps
• report damaged park equipment
• report water concerns
  • low water pressure
  • sewer backup
  • stormwater drain issues

For new residential or to transfer service, call (254) 299-CITY (2489).

• Please allow one business day for set up.
• If water, sewer, and/or solid waste services are available at your address, charges will all bill together on one billing statement.
• A government issued identification and social security number are required.
• Residential security deposits are based on previous account history and/or credit history. Deposit will range from $75.00 to $300.00.
• Residential service fees to being new services are:
  • $50 service fee
  • $20 solid waste administration fee
• Payment methods accepted:
  • MasterCard, Visa, and Discover
  • Electronic Check
  • Cash or money order payments are accepted at our drive-thu located at 425 Franklin Ave.

If you live, work, or play in this area, our free and user-friendly app lets you submit service requests for various issues, such as code violations, potholes, streetlight outages, unsafe conditions, compliments, and more, directly from your mobile device.

Your service requests will be directed to the appropriate department for prompt attention and response. Simply create an account to track your request throughout the entire process, or you can submit a direct request through the website without logging in.

• City of Waco - Public Information
• Brazos Nights Concert Series
• Cameron Park Zoo
• Cottonwood Creek Golf Course
• Parks & Recreation
• Pet Circle Regional Animal Center
• Waco Mammoth National Monument
• Waco-McLennan County Library
• Waco-McLennan County Public Health District
• Waco Police Department
• Waco Transit
• Waco-McLennan County Office of Emergency Management

• City of Waco (Official)-@cityofwaco
• Cameron Park Zoo-@CamParkZoo
• Pet Circle Regional Animal Center
• Waco-McLennan County Library-@Waco Library
• Waco-McLennan County OEM-@wacomclennanOEM
• Waco Fire @WacoTXFire
• Waco Police-@wacopolice
• Waco Transit-@wacotransit

• City of Waco
• Parks and Recreation
• Pet Circle Regional Animal Center
• Waco Library
• Waco Mammoth National Monument
• Waco Police