CITY SERVICES

City Staff Directory

Most Frequently Called Telephone Numbers:

City Hotline- Waco Central    (254) 299-CITY (2489)
City Fax  (254) 750-8032

*Call Waco Central for questions about water leaks, trash pick-up and any other questions about City of Waco services.  Need information after hours?  Check the 'after hours' page for information.

Submit a request to the City of Waco via the MyWaco app here.

For quicker access, click on the letter of the alphabet listed below:

A  B  C  E  F  G  H  I  K  L  M  N  P  R  S  T  U  W

City Administration:

*Please note, sales calls need to go through the Purchasing Department.

Bradley Ford City Manager, City Hall - 3rd Floor, 300 Austin Avenue (254) 750-5640
Deidra Emerson Deputy City Manager, City Hall - 3rd Floor, 300 Austin Avenue (254) 750-5640
Paul Cain Assistant City Manager, City Hall - 3rd Floor, 300 Austin Avenue (254) 750-5640
Ryan Holt Assistant City Manager, City Hall - 3rd Floor, 300 Austin Avenue (254) 750-5640
Lisa Blackmon Assistant City Manager, City Hall - 3rd Floor, 300 Austin Avenue (254) 750-5640
Michelle Hicks City Secretary, City Hall - 1st, Floor, 300 Austin Avenue (254) 750-5750
Jennifer Richie City Attorney, City Hall - 2nd Floor, 300 Austin Avenue (254) 750-5680
Chris Taylor Municipal Court Judge, 201 West Waco Drive (254) 750-5900
Ashley Nystrom Chief of Staff, City Hall - 3rd Floor, 300 Austin Avenue (254) 750-5640

A

Airport Services
Joel Martinez, Director
Waco Regional Airport
7909 Karl May Drive
Main Airport Phone: (254) 750-8475
Phone: (254) 750-8656
Fax: (254) 750-8659
Animal Services
Trey Buzbee, Director
Waco Animal Shelter
2032 Circle Road
Animal Info/Adoptions Phone: (254) 754-1454
Main Shelter Phone: (254) 750-1765
Spay/Neuter Info: (254) 752-(SPAY) 7729

B

Building Inspection Services Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-5612
Fax: (254) 750-5624
Budget Office
Nicholas Sarpy, Director of Office of Budget Management
City Hall - 3rd Floor
300 Austin Avenue
Phone: (254) 750-5694
Fax: (254) 750-5880

C

Cameron Park Zoo
Johnny Binder, Director
Cameron Park Zoo
1701 N. 4th Street
Phone: (254) 750-8400
Fax: (254) 750-8430
City Manager’s Office
Bradley Ford, City Manager
City Hall - 3rd Floor
300 Austin Avenue
Phone: (254) 750-5640
Fax: (254) 750-5880
City Secretary’s Office
Michelle Hicks, City Secretary
City Hall - 1st Floor
300 Austin Avenue
Phone: (254) 750-5750
Fax: (254) 750-5748
Records Center: (254) 750-6600
Records Center Fax: (254) 750-6601
Code Enforcement (Housing)
Chris Randazzo, Supervisor
Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-5970
Fax: (254) 750-5624
Communications & Marketing
Monica Sedelmeier, Director
City Hall - 1st Floor
300 Austin Avenue
Phone: (254) 750-5636
Convention & Visitor's Bureau Convention Center
100 Washington Avenue
Phone: (254) 750-5810
Fax: (254) 750-5801
Cottonwood Creek Golf Course
Kenny Duron, Operations Administrator
Cottonwood Creek Golf Course
5201 Bagby Avenue
Phone: (254) 745-6009
Fax: (254) 745-6017

E

Economic Development Director
Kent George
City Hall
300 Austin Avenue
Phone: (254) 750-5640
Fax: (254) 750-5880
Employee Health & Risk Management Operations Center
1415 North 4th Street
Phone: (254) 750-7041
Fax: (254) 750-5423
Emergency Management Services
(Office of Emergency Management)
Elizabeth Thomas, Coordinator
721 N. 4th Street Phone: (254) 750-5911
Fax: (254) 750-5938
Engineering Services(Public Works)
Amy Burlarley-Hyland, Director Public Works
Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-5440
Environmental Services
Mike Jones, Program Administrator
Riverside Administration
200 Colcord Avenue
Phone: (254) 750-8074
Fax: (254) 750-8005

F

Facilities
Thomas Auston, Facilities Manager
Operations Center
1415 North 4th Street
Phone: (254) 750-8082
Fax: (254) 750-8014
Finance Department
Nicholas Sarpy,
Director of Office of Budget Management
City Hall
300 Austin Avenue
Phone: (254) 750-5758
Fax: (254) 750-5772
Fire Department
Gregory Summers, Fire Chief
Central Fire Station
1016 Columbus Avenue
Phone: (254) 750-1740
Fax: (254) 750-1769
Inspections: (254) 750-1740
Maintenance Shop: (254) 750-1718
Training Center: (254) 299-6531
Fleet Services
John Tippy, Fleet Manager
324 Colcord Avenue Phone: (254) 750-8059
Fax: (254) 750-8053

G

GIS
Jake Krall, Coordinator
Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-5658
Fax: (254) 750-5844
Graphics Production
Jose Zuniga, Supervisor
City Hall
300 Austin Avenue
Phone: (254) 750-5723
Fax: (254) 750-5724

H

Health Department
LaShonda Malrey-Horne, Director
Public Health District
225 W. Waco Drive
Phone: (254) 750-5450
Fax: (254) 750-5452
HIV Information: (254) 750-5499
HIV Fax: (254) 750-5480
Environmental Health: (254) 750-5464
Immunizations: (254) 750-5410
Nursing: (254) 750-5460
Nursing Fax: (254) 750-5405
Vital Statistics: (254) 750-5462
Vital Statistics Fax: (254) 750-5455
WIC - 225 W. Waco Drive: (254) 750-5474
WIC Fax: (254) 750-5415
WIC, 1105 Washington St.: (254) 750-8623
WIC, 219 S. Madison, McGregor, TX: (254) 840-4433
WIC, 112 N. Commerce, Mart, TX: (254) 876-2173
WIC at TSTC, 1420 Greenway: (254) 867-3629
Housing (Code Enforcement)
Galen Price, Director of Housing
City Hall
300 Austin Avenue
Phone: (254) 750-5656
Fax: (254) 750-5604
Human Resources
Missie Pustejovsky, Director (Civil Service Director)
City Hall
300 Austin Avenue
Phone: (254) 750-5740
Fax: (254) 750-5737

I

Information Technology
Mike Searight, Chief Information Officer

721 N. 4th Street
Phone: (254) 750-5721
Fax: (254) 750-5718
Inspection Services (Planning)
Clint Peters, Director
Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-5612
Fax: (254) 750-5624

K

Keep Waco Beautiful (City of Waco Partner) 502 Suite B Austin Avenue Phone: (254) 339-1077

L

Lake Waco Wetlands
Nora Schell, Program Coordinator
1732 Eichelberger Crossing Phone: (254) 709-1573
Fax: (254) 750-5780
Landfill
David Rydl, Administrator
11400 Old McGregor Road Phone: (254) 299-2620
Fax: (254) 299-2619
Legal
Jennifer Richie, City Attorney
City Hall
300 Austin Avenue
Phone: (254) 750-5680
Fax: (254) 750-5880
Library Services
Essy Day, Director
Central Library
1717 Austin Avenue
Phone: (254) 750-5941
Youth Services: (254) 750-5942
Circulation: (254) 750-5943
Reference: (254) 750-5944
Genealogy/Periodicals: (254) 750-5945
Business Office: (254) 750-5990
East Waco Library, 901 Elm Ave.: Phone: (254) 750-8620
West Waco Library & Genealogy Center
5301 Bosque Blvd, Suite 275: Phone: (254) 745-6018
South Waco Library, 2737 S. 18th Street: (254) 750-8621

M

Metropolitan Planning Organization (MPO) Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-5650
Fax: (254) 750-1605
Municipal Court
Suzy Seitzler, Court Manager
Municipal Court Contact Email
Municipal Court
201 West Waco Drive
(Same building as Parks and Recreation)
Phone: (254) 750-5900
Fax: (254) 750-5426

N

Neighborhood Engagement -
Melett Harrison, Director

City Hall
300 Austin Avenue
Phone: (254) 750-5643
Fax: (254) 750-5880

P

Parks & Recreation
Jonathan Cook, Director

Administration Offices
201 West Waco Drive
(Same building as Municipal Court)

Athletics Administration offices
3200 Clay Avenue

Phone: (254) 750-8080
Fax: (254) 750-8087
Park Rangers: (254) 750-8057
Athletic Programs: (254) 750-5875
Athletic Rainout Information: (254) 750-5845
Outdoor Events: (254) 750-5627
Bledsoe-Miller Community Center,
300 MLK Blvd.: (254) 750-8684
Dewey Park Community Center,
925 N. 9th St.: (254) 750-8677
Facility Rental Information: (254) 750-5980
Harrison Senior Center,
1718 N. 42nd St.: (254) 772-9317
Multi-Purpose Center,
1020 Elm Avenue (254) 750-5980
South Waco Community Center,
2815 Speight Ave.: (254) 750-8650
Sul Ross Senior Community Center,
1414 Jefferson Ave.: (254) 752-6412

Planning (Inspection Services)
Clint Peters, Director
Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-5650
Fax: (254) 750-1605
Police Department
Sheryl Victorian, Police Chief
Administration Offices
3115 Pine
Phone (non-emergency): (254) 750-7500
Criminal Investigation: (254) 750-7612
Crime Prevention: (254) 750-1761
Drug Enforcement: (254) 750-1750
LGBTQ Liaison: (254) 230-5570
Patrol: (254) 750-7630
Police Personnel Unit: (254) 750-7510
Records/Support Services: (254) 750-7650
Victim Services: (254) 750-7526
Teleserve (Telephone Reporting): (254) 750-7560
Family Violence: (254) 750-8608
Crimes Against Children: (254) 752-2600
Properties for Sale
Kendra Anderson, Property Manager
Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-5672
Fax: (254) 750-1605
Purchasing
Kelly Holecek, Director of General Services
Operations Center
1415 North 4th Street
Phone: (254) 750-8060
Fax: (254) 750-8063

R

Recycling Center Cobbs Convenience Center
4214 Cobbs Drive
Phone: (254) 751-8536
Recycling Services
Ashley Millerd, Program Coordinator
501 Schroeder Phone: (254) 299-2612
Fax: (254) 299-2609
Risk Management & Safety Services Operations Center
1415 North 4th Street
Safety: (254) 750-5732
Property & Liability Claims: (254) 750-5730
Workers' Compensation Claims: (254) 754-8061
Fax: (254) 750-5780

S

Solid Waste
Charles Dowdell, P.E.
4214 Cobbs Drive Phone: (254) 299-2612
Fax: (254) 299-2609
Collection: (254) 299-2612
Cobbs Convenience Center: (254) 751-8536
Landfill Scale Office (Hwy 84): (254) 299-2620
Landfill Fax: (254) 299-2619
Roll-Offs (501 Schroeder): (254) 299-2612
Streets Programs (Better Streets Waco)
Jim Reed, Streets Program Administrator
Street Services
7801 Steinbeck Bend Drive
Phone: (254) 750-8690
Fax: (254) 750-8694

T

Texas Ranger Hall of Fame & Museum
Byron Johnson, Director
Tourist Information Center
Susan Morton, Community Promotions Spec.
100 Texas Ranger Trail

106 Texas Ranger Trail
Phone: (254) 750-8631
Fax: (254) 750-8629
Tourist Info Phone: (254) 750-8696
Tourist Info Fax:(254) 750-1694
Traffic Services (Public Works) Dr. Mae Jackson Development Center
401 Franklin Avenue
Phone: (254) 750-6639
Fax: (254) 750-6641
Sign Shop: 750-6608
Transit Services Transit Services
301 South 8th St., Suite 100
Phone: (254) 750-1900
Fax: (254) 750-1901
Bus Terminal/Depot, 301 S. 8th:
Depot Phone: (254) 750-1613
Depot Fax: 750-1612
Marketing Phone: (254) 750-1917

U

Utility Services
Lisa Tyer, Director
Riverside Administration
200 Colcord Ave.
Phone: (254) 299-2489
Fax: (254) 750-8032
Environmental Services: (254) 750-8006
Environmental Services Fax: (254) 750-8074
Wastewater Collection: (254) 299-2489
Water Distribution: (254) 299-2489
Water Office Billing: (254) 299-2489
Water Treatment Plant, Mount Carmel: (254) 299-2489
Water Treatment Plant, Riverside: (254) 299-2489

W

Waco & the Heart of Texas Convention Center
100 Washington Avenue
Phone: (254) 750-5810
Fax: (254) 750-5801
Waco Convention & Visitor's Bureau Convention Center
100 Washington Avenue
Phone: (254) 750-5810
Fax: (254) 750-5801
WCCC.TV Studio
The Waco City Cable Channel
Municipal Information
City Hall
300 Austin Avenue
Phone: (254) 750-5637
Fax: (254) 750-5634
WMARSS Waco Metropolitan Area Regional Sewer System
1147 Treatment Plant Rd.
(FM 434 Loop 340)
Phone: (254) 299-2450
Water Office Water Office
425 Franklin Avenue
Phone: (254) 299-2489
After 5 p.m.: (254) 299-2489
Fax: (254) 299-2437