MUNICIPAL INFORMATION

City Services Affected (COVID-19)

City Hall

Building closed to the Public. Services are available online, by phone, e-mail, or by appointment only.
City Secretary’s Office: Please call 254-750-5750
City Attorney’s Office: Please call 254-750-5680
City Manager’s Office: Please call 254-750-5640
Human Resources: Please call 254-750-5747
Housing: Please call 254-750-5656
Economic Development: Please call 254-750-5640
Finance: Please call 254-750-5758

Waco Police Department

Tower lobby is open to the public.

Mae Jackson Development Center

Building closed to the public. Services are available online, by phone, e-mail, or by appointment only.
Planning/Zoning: Please call 254-750-5650 or email planning@wacotx.gov
Inspections: Please call 254-750-5612 or email developmentservices@wacotx.gov
Public Works: Please call 254-750-5440 or email Right-of-Way_Permits@wacotx.gov
Code Enforcement: Please call 254-750-5970 or email 311code@wacotx.gov
MPO: Please call 254-750-5651 or email mpo@wacotx.gov
OSSF: Please call 254-299-2407 or go online at https://www.waco-texas.com/cms-healthdepartment/page.aspx?id=89

Municipal Court

Closed to the public. Services available online or by safe drop box.
Court Safe Drop Box- located on your right when entering the Community Service & Municipal Court Building.
Envelopes, in English and Spanish, are provided for using the Court Safe Drop Box. Do not put cash payments in the Drop Box.
Online services available at https://www.waco-texas.com/court.asp
Please call 254-750-5900 or email citycourt@wacotx.gov

Waco McLennan County Public Health District

Building closed to the public. Essential services still available by appointment only.
Birth/Death Certificates: Please call 254-750-5469 or email registrar@wacotx.gov
Immunizations: Please call 254-750-5422 or email bennyu@wacotx.gov
TB Clinic: Please call 254-750-5496 or email amyr@wacotx.gov
STD Clinic: Please call 254-750-5498 or email cevans@wacotx.gov
WIC: Please call 254-750-5474 or email wic_txin@wacotx.gov  
Environmental Health Offices: Please call 254-750-5464 or email envhealth@wacotx.gov

Waco-McLennan County Office of Emergency Management

Building closed to the public.
Please call 254-750-5911 for information on EOC Activation for COVID-19.

Solid Waste Services

City of Waco Solid Waste Operations Center
Building closed to the public. Curbside solid waste, recycling, and yard waste service continues with no changes.
Please call 254-299-2612 for all service issues.
City of Waco Landfill
Open. No changes in hours or days of operation.
Cobbs Citizen Convenience Center (also called Recycling Center)
Open for customers for normal working hours of Tuesday - Saturday 8 a.m. - 5 p.m. (closed Sunday & Monday).  Please call 254-299-2612 or 254-299-2620 for further information.

Water Utilities Services

All water and wastewater operations continue as normal.
Water Office
Lobby is closed to the public.
The Water Office Drive-Thru remains open, with normal hours, M-F, 7:30 a.m. – 5:30 p.m.
The Call Center (299-CITY) remains operational and is answering calls, with normal hours, M-F, 7:30 a.m. – 5:30 p.m.
Service accounts online: www.wacowater.com or HEB stores accept City of Waco water bill payments
Contractors please call 254-299-2489 to schedule an appointment
Lake Waco Wetlands
Education center is closed to the public.

Waco Transit System

Waco Transit System Administration offices are closed to the public.
Bus passes, tickets, and other needs can be addressed at the bus terminal.
Fixed Route service hours are 7:15am until 5:15pm until further notice.
Demand Response service hours remain the same, but trip purpose is limited to medical appointments, access to food, and work related travel.
Please call 254-750-1613 or 254-750-1900 for service or more information or go online at www.WacoTransitSystem.com

Waco Regional Airport

Open. Ticketed passengers only in the building.

Parks and Recreation Administrative Offices

Admin building open to the public. All Parks and Community Centers are now open. Senior Centers remain closed until further notice.
Summer day camps, youth/adult sports programs and for phase 2 openings update.
Please call 254-750-5980 for questions or concerns.

City of Waco Operations Center

Building closed to the public.
UPS, FEDEX, and other deliveries: please go to warehouse entrance and call 254-750-8013 or 254-750-8045
For other services or information: please call 254-750-8037 or 254-750-8060

Cameron Park Zoo

Now open.

Waco Convention Center and CVB

Waco Convention Center is closed to the public.
CVB is now open to the public
Sales/Booking: Please call 254-749-9399 or e-mail rhondas@wacotx.gov
Director of CVB: Please call 254-644-2102 or email toddb@wacotx.gov

Waco Public Libraries

All four Waco Library locations will be opening up on June 15.
Book drops are still available for returns.
eBooks and eAudiobooks are available as usual.
Curbside Delivery of library material is available.
WiFi is available within 150 feet of the buildings.
Visit the Library’s website for information or call 254-750-5944 (10:00am – 6:00pm) with service questions.
Central: 254-750-5943
East Waco: 254-750-8620
South Waco: 254-750-8621
West Waco: 254-750-3695

Texas Ranger Hall of Fame Museum

Open to the public with normal business hours. Will be limiting amount of people in the Museum.
Please call 254-750-8695 or email info@texasranger.org with questions or to contact staff.

Waco Fire Administration Building

Building closed to the public. Fire marshal services still available online or by appointment.
www.waco-texas.com/fire or please call 254-750-1740

Internal City Support Departments

IT: open 8 a.m. – 5 p.m. for internal support; we have some staff onsite and some working remotely.
Fleet: We are open our normal hours and conducting critical repairs on essential vehicles and equipment. Preventive Maintenance will only be completed as time allows.
Road call and fuel services are continuing as normal.
For additional information contact the appropriate shop below:
Heavy Shop – Jean Ellison – 750-8051
Light Shop – Nathan Thompson – 750-8050
Fire Shop – Matt Clark – 750-7050
All other – Katie Van Antwerp – 750-8089

HR: will be operating with reduced staff and we are onsite to answer phone calls.
Training area has been closed; Cori Madewell is telecommuting to support online training needs and can be reached at 750-5742.
Safety: working in the EOC.  Berry Bairrington can be reached on his City cell phone at 254-640-5629.

Waco Regional Water Quality Lab

Mon -Thurs 7 a.m. - 3 p.m., Friday 7 a.m. – noon.  Questions: 750-1662

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