The Communications Division also known as “Dispatch” is staffed 24-hours a day by a minimum of two personnel who answer 9-1-1 calls and make rapid decisions based on the incident information as to which appropriate fire units to send to the emergency.  Dispatching of fire units is assisted by use of a Computer Aided Dispatch (CAD) system that recommends the closest and most appropriate units to handle different types of emergencies.  The Waco Fire Department stated goal to complete the dispatching process is that “90 percent of emergency alarm processing shall be completed within 64 seconds, and 95 percent of alarm processing shall be completed within 106 seconds.”  This means that help is on the way – Fast!

The Waco Fire Dispatch Center is located on the 9th floor of the Waco Police Department building at 3115 Pine Avenue. 

The Waco Fire Department operates on an 800MHz frequency. Also, Emergency Management has a backup Early Emergency Alerting System located in the Fire Dispatch Center.

Tips for reporting for reporting an emergency:

  1. Remain calm.
  2. Only use 911 for emergency phone calls.
  3. Identify what your emergency is.
  4. Tell the dispatcher where the location of the emergency is and the exact nature of the emergency (example: My car is on fire at 11th and Franklin)
  5. If you are not in danger and time permits, please give a phone number and a name.
  6. If it is a structure fire and people are trapped, please tell the dispatcher how many and where they are located. After alerting the emergency crews, wait by the street to wave-down the emergency crews and give them updated information.
  7. Never hesitate to call the fire department in the case of an emergency. Time is a factor. A fire can double in size in minutes.
  8. Always have your address in at least four inch numbers and/or letters in an unobstructed view to the street.
  9. If it is a medical call, please give as much information about the patient(s) to the dispatcher.
  10. On any call, if there is any kind of danger that exists with the scene, please tell the dispatcher what the danger is. (Example: The car is hanging on the side of the bridge or people are trapped on the 5th floor and power lines are down in front of the building.

Waco Fire Department >>