City of Waco Departments & Services

If you need to contact someone concerning your home address, such as questions about your utilities, trash pickup, or court issues, etc., please CALL the respective department.

Department Name & Services
*Please note, sales calls need to go through the Purchasing Department.

Related Areas & Links Phone (254)
City Switchboard (254) 750-5600
Airport Directions to Airport 750-8656
Animal (Care) Control & Shelter
Answers animal-related calls within the corporate city limits of Waco and works with Animal Shelter staff. Available for lost/found pets, spay/neuter resources and microchip scanning.
Animal Adoptions & Fosters: Humane Society of Central Texas
Spay/Neuter Resources
Bid Opportunities
Procuring quality goods and services at competitive prices while creating a favorable climate for business opportunities within the guidelines of the law.
Boards & Commissions City Secretary's Office 750-5750
Budget, Finance & Audit
Responsible for the sound fiscal management of all City assets. Our budgets have received the Distinguished Budget Presentation Award from the Government Finance Officers Association of the United States and Canada for the last 20 years.
Current Budget
Unclaimed Property
Building Standards Commission
A mediation tool between the City of Waco and citizens hearing appeals and providing final interpretations of the Housing Code.
Code Enforcement 750-5970
Bus Station (Transit Authority) Bus Schedule 750-1900
City Attorney
Provides quality legal services, advice, and representation to the City Council, City Manager, and the other City departments.
City Council
Citizens of Waco are represented on the City Council by 6 elected members; five from single member districts and a mayor who is elected at-large.
Meetings & Agendas
Watch a Meeting
City Manager’s Office
Provides overall management throughout the City organization and staff.
City Manager
Annual Report
City Secretary’s Office
Responsible for assisting citizens, council and staff, provide administrative support by attending all meetings of the city council; preparation of minutes; indexing and retrieving official records.
Open Records Request
Public Notices
Codes & Ordinances
Boards & Commissions
Communications & Marketing
Information resource center for the public and employees, also home to the WCCC.TV studios and programming.
Convention Center
The Waco Convention Center offers 144,000 sq. ft. of meeting and event space for groups of varying sizes, up to 2,500 people.
Convention Center Catering
Floor Plans
Convention & Visitor’s Bureau - Waco & the Heart of Texas
The destination marketing organization for the Heart of Texas region, targeting leisure, convention & group travelers.
Convention and Visitor's Bureau Visitor Info
Waco Maps
Cottonwood Creek Golf Course
Par 72 course voted 13th best municipal course in Texas.
Green Fees 745-6009
Economic Development
Department that handles how to do business and how to get information about the developing areas and properties in Waco.
Public Improvement District (PID) 750-5640
Emergency Management
City of Waco, McLennan County and surrounding cities have created the Waco-McLennan County Emergency Management Team in order to respond to emergencies with a team effort when necessary.
Emergency Management Homeland Security
Register for the Emergency Notification System
Engineering (Public Works)
Providing planning, design and construction administration services for street, drainage water and sewer projects.
Engineering GIS Map
Bid Opportunities
A true customer service organization, the Waco Fire Department responds to over 9,000 calls for service per year.
Fire Prevention 750-1740
Health District
Partnering with the community to effectively promote and protect the health and well-being of all McLennan County residents.
Health District Food Scores
Birth & Death Certificates
Housing/Code Enforcement
Programs for applicants within the City of Waco to apply for help with some priority housing needs.
Human Resources
Assists in attracting, retaining, and developing a healthy, diverse, and well qualified workforce.
Human Resources City Employment 750-5740
Information Technology
(shares building with Emergency Management)
Emergency Management   750-5700
Inspection Services/Planning
Provides guidelines for building codes and issues construction permits.
Inspection Services Citizen Self-Help Portal
Developer’s Guide
Lake Waco Wetlands
The Lake Waco Wetlands was created to mitigate the habitat loss when Lake Waco was raised by those seven feet. Partnering with Baylor University, it is an educational place to learn about and visit.
Lake Waco Wetlands Waco Water Utilities 848-9654
Landfill (Public Works-Solid Waste)
The City of Waco operates a Type I Municipal Solid Waste landfill that receives approximately 245,000 tons of waste per year for disposal.
Solid Waste 299-2620
Central, South, East and West Waco branches.
Mammoth (Waco Mammoth National Monument)
The Waco Mammoth National Monument sits on more than 100 acres of wooded parkland along the Bosque River.
Parks & Recreation 750-7946
Metropolitan Planning Organization
Coordinates transportation planning activities for all of McLennan County.
Meetings 750-5651
Municipal Court
Conducts trials of misdemeanor offenses within the City of Waco.
Court Court Fines
Warrant Listing
Neighborhood Engagement (Office of)
Each neighborhood association in the City of Waco is an independent, organization that defines its own purpose, goals and strategies, and develops its own neighborhood plans.
Parks & Recreation
Providing athletic and recreation services for a better quality of life.
Parks and Recreation Cameron Park
Riverbend Park
Waco Mammoth Site
Planning & Zoning/Inspection (Development Services)
Directing the orderly growth of residential and commercial development within the city.
Planning Citizen Self Service Portal (CSS)
Interactive Zoning & Land Use Maps
Developer's Guide
Short-Term Rentals
Police (WPD)
Employs over 240 officers and responds to over 120,000 calls annually.
Waco Crime Stoppers
Crime Prevention
Text a Tip
Property Management (City Sale Properties)
Responsible for all City property- excluding those managed by the Housing and Community Development Department and City facilities.
Procuring quality goods and services at competitive prices while creating a favorable climate for business opportunities within the guidelines of the law.
Purchasing Services Bid Opportunities 750-8060
Recycling Center
Committed to promoting pollution prevention, recycling and to reducing solid waste disposal.
Cobbs Recycling Center Cart Information 299-2612
Risk Management   750-5730
Solid Waste
Responsible for all aspects of garbage collection and disposal.
Landfill Info
Holiday Trash Pick-Up Schedule
Stormwater (Public Works)
Maintains the storm drainage system, inspects industrial and construction sites, performs stormwater sampling and system monitoring, investigates suspicious discharges or illegal dumping, and participates in public outreach and education.
Streets Program (Better Streets Waco)
Responsible for the maintenance of city streets and drainageways.
Street Maintenance Schedule 750-8690
Texas Ranger Hall of Fame & Museum
Official museum, hall of fame and library of the Texas Rangers by act of the Texas Legislature and the Texas Department of Safety.
Texas Ranger Hall of Fame and Museum   750-8631
Designs, installs, and maintains all traffic control devices (signs, signals, flashers, markings) on city roadways within the city limits.
MPO Transportation Plan 750-8403
Transit System (Bus)
Services include a fixed route bus service within the City of Waco, the Baylor University Shuttle (BUS) and a Demand Response Van for individuals with special transportation needs.
Transit Bus Routes
Ride the DASH!
Water Utility Services
Responsible for the delivery of potable water to the customer and collection of wastewater to the treatment plant.
Pay My Water Bill
299-2489 CITY
Waco City Cable Channel (WCCC.TV)
Your local city cable channel providing numerous programs on people and places in the City of Waco as well as current news and projects.
Watch Live!
Watch a Video!
Cameron Park Zoo is accredited by the Association of Zoos and Aquariums (AZA), featuring 52 acres with over 1,700 animals.
Zoo Admission Prices 750-8400

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