Accessing Your Account - Paying Your Bill


Access your account through the website to pay online, view your consumption history or even sign up for e-Bill and receive your monthly bill by email.

New users, click Online Account Access below, then click New User and follow the on-screen instructions.

For first-time access, you will need the following numbers which are located on your monthly bill:

  1. water account number
  2. cycle-route number

Online Account Access

Visa, Mastercard and Discover are accepted payment methods.

Please Note: Due to regularly scheduled maintenance, payments may not be processed on Sundays, between the hours 12:00 a.m. - 11:00 a.m. 


Send us an email or call (254) 299-CITY (2489)

View a sample water bill

Other ways to pay:

City of Waco Water Office

425 Franklin Avenue
Waco, Texas 76701
Lobby: Monday - Friday 9 a.m. to 5 p.m.
Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m.

HEB Stores

9100 Woodway Drive, 1301 Wooded Acres Dr.
801 N. IH-35, 1821 S. Valley Mills Dr.
3801 N. 19th St.

Automatic Bank Draft:

You can setup automatic payments through bank draft in your account online.

Pay by Phone:

You may also pay by phone at (254) 299-CITY (2489) with Visa, Mastercard or Discover.

Convenient Ways to Pay Your Water Bill: