Accessing Your Account - Paying Your Bill

Access your account through the website to pay online, view your consumption history or even sign up for e-Bill and receive your monthly bill by email.

The Online Account Access system (Click2Gov Utility Billing) has recently been updated and security has been enhanced. If you previously had an online account (existing users), click Online Account Access below, then click Login and follow the on-screen instructions to migrate your account to the new system. New users will click Online Account Access below, then click New User and follow the on-screen instructions.

Pay Bill - Online Account Access

For first-time access, you will need the following numbers which are located on your monthly bill:

  1. water account number
  2. cycle-route number

Visa, Mastercard and Discover are accepted payment methods.


Send us an email or call (254) 299-CITY (2489)

View a sample water bill

Other ways to pay:

City of Waco Water Office

425 Franklin Avenue
Waco, Texas 76701
Lobby: Monday - Friday 9 a.m. to 5 p.m.
Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m.

HEB Stores

9100 Woodway Drive, 1301 Wooded Acres Dr.
801 N. IH-35, 1821 S. Valley Mills Dr.
3801 N. 19th St.

Automatic Bank Draft:

You can setup automatic payments through bank draft in your account online.

Pay by Phone:

You may also pay by phone at (254) 299-CITY (2489) with Visa, Mastercard or Discover.

Convenient Ways to Pay Your Water Bill: