Access your account through the website to pay online, view your consumption history or even sign up for e-Bill and receive your monthly bill by email.
New users, click Online Account Access below, then click New User and follow the on-screen instructions.
For first-time access, you will need the following numbers which are located on your monthly bill:
Visa, Mastercard and Discover are accepted payment methods.
Please Note: Due to regularly scheduled maintenance, payments cannot be processed on Sundays, between the hours 12:00 a.m. - 11:00 a.m.
Account access and payments will be unavailable Saturday, 11/06/21, at 11:00 p.m. – Sunday, 11/07/21, at 12:00 p.m.
425 Franklin Avenue
Waco, Texas 76701
Lobby: Monday - Friday 9 a.m. to 5 p.m.
Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m.
9100 Woodway Drive, 1301 Wooded Acres Dr.
801 N. IH-35, 1821 S. Valley Mills Dr.
3801 N. 19th St.
You can setup automatic payments through bank draft in your account online.
You may also pay by phone at (254) 299-CITY (2489) with Visa, Mastercard or Discover.