Accessing Your Account - Paying Your Bill

My Waco Water is where you can view and manage your water account, pay your bill, track water usage, sign up for notifications, and more! Follow the links below or visit MyWacoWater.com from any browser, on any device.
How To Get Started in the New My Waco Water Portal

PAY BILL: My Waco Water

All customers will need to setup / re-setup their accounts for online access in the My Waco Water portal. Don't worry! It's super easy. All you'll need is your account number (found on your bill) and the street number of your residence.

How To Set Up Your Account in the New My Waco Water Portal

For first-time access, you will need the following information:

  1. water account number (found on your bill)
  2. service address street number

***Customers wanting to continue to utilize recurring payments (auto pay) must setup their online account access in the new My Waco Water portal and re-setup autopay to continue to have their accounts paid automatically.***

PLEASE NOTE: The My Waco Water portal works well with almost any browser, except Internet Explorer. If you are experiencing problems with My Waco Water and are using Internet Explorer, we recomend using one of the many excellent free browser alternatives, such as: Chrome, Edge, Firefox, Opera, or Safari.

Online Account Access: My Waco Water

Visa, Mastercard and Discover are accepted payment methods.


Send us an email or call (254) 299-CITY (2489)

View a sample water bill

Other ways to pay:

City of Waco Water Office

425 Franklin Avenue
Waco, Texas 76701
Lobby: Monday - Friday 9 a.m. to 5 p.m.
Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m.

HEB Stores

9100 Woodway Drive, 1301 Wooded Acres Dr.
801 N. IH-35, 1821 S. Valley Mills Dr.
3801 N. 19th St.

Automatic Bank Draft:

You can setup automatic payments through bank draft in your account online.

Pay by Phone:

You may also pay by phone at (254) 299-CITY (2489) with Visa, Mastercard or Discover.

Convenient Ways to Pay Your Water Bill: