SOLID WASTE & RECYCLING SERVICES

Frequently Asked Questions:

Q. What residential services do I receive as a Waco resident with curbside trash service?

A. Provided weekly:

  1. Curbside collection of one grey trash cart
  2. A second trash cart is available for an extra charge of $4/month.

A. Provided every other week:

  1. The blue (recycling) and green (yard waste) carts are collected on alternating weeks on the same collection day as the trash. During GREEN week, residents can set out 20 PAPER BAGGED Leaves and ONE 4' X 4' X 4' brush pile; limbs must be no larger than 3 inches in diameter. Please separate leaves from brush for easy pickup. Plastic bagged leaves will not be picked up. 
  2. Residents are provided, at their request, TWO 95 gallon blue (recycling) and TWO green (yard waste) carts at no extra charge.
  3. A third recycling or yard waste cart is available for an extra charge of $4/month. Fill out the Cart Request Form for delivery or pickup! 

A. Provided at your request:

Curbside bulky waste service of one 6'x 6'x 6' (maximum) bulky waste pile per month. Charges apply to larger piles. Please complete this on-line form or call (254) 299-2612 to request bulky collection.

  • Examples of bulky waste include furniture, mattresses.
  • No items containing refrigerant such as refrigerator, freezer, or AC will be collected. Items should be in a neat and tight stack.
  • A service charge will be assessed for greater than 8 cy.  The charge will be placed on the next water bill.
  • Bulky waste is waste generated by the household, not a business.

Q. What should be put into my blue recycling cart?

  1. #1 & #2 Plastics ONLY 
  2. Mixed Paper & Clean Cardboard (Clean Cardboard = NO GREASE)
  3. Aluminum, Steel and Tin Cans

NO PLASTIC BAGS, STYROFOAM or GLASS please! DO NOT BAG YOUR RECYCLING, its easier to process when it's loose. SUNBRIGHT will thank you later! 

Q. What if I need more recycling service?

A. Residents are urged to visit the Cobbs Convenience Center (also called the Recycling Center) located off 44th Street, between Cobbs Drive and Trice Avenue  (Mon. – Sat. 8:00 a.m. to 5:00 p.m.). The Cobbs Recycling Center accepts all curbside recyclable items and glass bottles/jars, and scrap metal. Anyone, regardless of residency, can bring recyclables to the Cobbs Recycling Center as often as needed. Residents can also request a second curbside recycling cart for no additional charge. 

Q. What should be put in my green yard waste cart? 

  1. Leaves
  2. Small sticks and brush
  3. Grass clippings

When using your green yard waste cart, please remember to place only loose, unbagged yard waste in it. DO NOT place TRASH, FOOD WASTE, ROCK or DIRT/SAND or RECYCLABLES in the yard waste cart. 

Q. What should I put in my grey trash cart?

A. Trash carts are for household trash and garbage in plastic bags, tied securely. WHEN IN DOUBT, THROW IT OUT! 

*Please do NOT put any of the following items: yard waste (place in your green cart on your collection day), liquid paint, tires, household chemicals, steel, iron, carpet, concrete, bricks, tiles, shingles, lumber, plaster, dirt, sand, hot ashes or coals.*

Q. Is there a smartphone app for Waco Curbside Services?

The City of Waco Solid Waste Services has a smartphone waste collection calendar and reminder system. Find it at  http://www.waco-texas.com/carts Residents can look up the collection schedule for a specific address at https://www.waco-texas.com/cms-solidwaste/page 
Residents can sign up to receive collection day reminders (email, phone call, text message and Twitter). They can also print their collection schedule, or embed their collection schedule into their personal iCal, Google Calendar, or Microsoft Outlook Calendar.
Residents can also use a material look-up tool, called “What Goes Where”  at waco-texas.com . Residents can download the mobile app, Waco Curbside Services at Apple App Store or Android Google Play Store.

Q. Do I need to bag my trash?

A. Yes, all trash must be bagged and the bag must be tied before it is put in the grey cart. The bags must then be put in your trash cart. Bags of trash left at the curb on the ground will not be collected. Please do NOT bag items put into the blue or green carts.

Q. Where should I put my carts?

A. For timely and safe service, please follow these guidelines:

  • To avoid damage to property, place the cart at least 5 feet from mailboxes, utility meters, and other fixed objects, such as cars.
  • Place carts curbside no earlier than 4 p.m. on the day before your collection day. Carts must be at the curb by 7 a.m. on your collection day. 
  • Please return carts to storage no later than 8 a.m. of the day following collection.
  • Place your carts at the curb or edge of the street with the wheels and handle facing your house.
  • Place recycling or yard waste carts at least three feet away from garbage carts.
  • Close cart lids prior to pick-up—lids should be closed on carts in order to stop material from spilling or blowing away prior to collection.
  • If your trash day falls on a holiday, your carts will be collected on Wednesday of that week.
  • All carts are property of the City of Waco. Please leave all carts at the property should you move.

Q. When should I put the cart out?

A. Place wheeled carts curbside no earlier than 4 p.m. on the day before your collection day. Wheeled carts must be at the curb by 7 a.m. on your collection day. After your cart is emptied, please remove it from the curb before the next morning. Please do not leave carts out on the street.

Q. How will I know what week to set out my blue recycling or green yard waste cart?

A. The City of Waco Solid Waste Services has a smartphone waste collection calendar and reminder system. Residents can look up the collection schedule for a specific address on Waco Curbside Services app. It can be found at http://www.waco-texas.com/carts   Residents can sign up to receive collection day reminders (email, phone call, text message and Twitter). They can also print their collection schedule, or embed their collection schedule into their personal iCal, Google Calendar, or Microsoft Outlook Calendar.
Residents can also use a material look-up tool, called “What Goes Where”  in the app. Residents can download the mobile app, Waco Curbside Services at Apple App Store or Android Google Play Store. Finally, you can check the calendar here.You can also request a one-page calendar by calling Customer Service at (254) 299-2612. A calendar will be mailed to you or sent to your e-mail address.

The calendar will have blue and green shading for recycling and yard waste weeks and display solid waste services holidays and alternate collection days.

Q. How do I report a missed collection?

To report a missed City of Waco cart collection:

  • Complete the on-line form or
  • Call Waco Solid Waste Services Customer Service at (254) 299-2612 between 8 a.m. and 5 p.m., Monday - Friday. If you call after hours and leave a message, be sure and include your name, address, and a call-back phone number.
  • Para informacion en Espanol: (254) 299-2612.
  • In the meantime, leave your items at the curb.
  • Don’t forget, if your trash day falls on a holiday, your carts will be collected on Wednesday of that week.
  • Wheeled carts should be at curbside no earlier than 4 p.m. on the day before your collection day. Wheeled carts must be at the curb by 7 a.m. on your collection day; later set-out may cause your cart to be missed. 
  • Trash, brush, and recycling trucks making collections may work until 8:00 p.m. or until routes are finished.
  • City provided collections for grey, blue and green carts, brush, and bulky waste are made by different trucks. These trucks typically have different schedules. For example, even though your blue cart was emptied at 7:15 a.m., the trash truck may not arrive until 2:00 p.m., possibly giving the appearance that the trash cart was missed.

Q. How do I get a grey (trash), blue (recycling) or green (yard waste) cart?

A. To request delivery  or exchange of a grey, blue or green cart please complete this form.

You can also exchange a cart by visiting the Solid Waste Services Administrative offices at 501 Schroeder. Please bring a driver's license and a vehicle large enough to accommodate the container, which is 46" high, 27.5" deep, and 34" wide. (A pickup truck is usually fine)

If you are unable to transport the cart to and from your residence, please complete this form or call Customer Service at (254) 299-2612.

Q. How big are the carts?

A. 45" tall/28" wide/34" deep

Q. What if I am a senior citizen or disabled and need help with my cart?

A. Please call Solid Waste Services at (254) 299-2612 to request special collection service.

Q. What if I need an additional trash cart?

A. Additional trash carts cost an extra $4 per month. Upon request by you, Solid Waste Services will deliver the second cart to your household. To request a second trash cart, please complete this form or call Solid Waste Services at (254) 299-2612.

Q. What do I do if my cart is damaged?

A. If your cart breaks though normal use, the Solid Waste Services will repair or replace it at no cost to you. To request a replacement cart, please complete this form or call Solid Waste Services at (254) 299-2612. There is no cost to you.

Q. What if I have a large clean-up job?

A. Residential Solid Waste Service Fees includes the pickup of one 6'x 6'x 6' (maximum) bulky waste pile once per month. That amount is about the size of a large pick-up truck load. Additional fees may apply to larger piles. Fill out the BULKY WASTE REQUEST FORM and list the items you need picked up. For more information, please call (254) 299-2612.

The Solid Waste Department collects materials generated by residents. Materials that are generated by commercial sources (i.e., contractors and businesses), from tenant evictions, or are on vacant lots, will be subject to additional fees. For more information or to arrange for this type of collection, please call (254) 299-2612.

Items not collected at residential curbside include construction and demolition waste, such as bricks, lumber, drywall, tiles, shingles, decking and fencing.   

Scrap tires will not be collected from curbside. Waco residents can haul scrap tires to the Cobbs Citizen Convenience Center or City of Waco Landfill. There will be a fee for each tire: 15" or smaller- $3.00, 20" or smaller- $5.50. Tires must be off the rim and no larger than 20".

Please note appliances with Freon, such as refrigerators and air conditioners, will not be collected from curbside.  Appliances with Freon must have the refrigerant removed. Take appliances with Freon to the Cobbs Citizen Convenience Center or Waco Landfill for Freon removal by a certified technician. There will be a fee for Freon removal.

Bulky Disposal at the Cobbs Citizens' Convenience Center (also called the Recycling Center)

  • Waco residents can also take bulky materials to the Cobbs Recycling Center (Citizens' Convenience Center) for disposal up to four visits per calendar year with proof of Waco residency.
  • Visits will be tracked.
  • A Waco water utility bill with residential garbage service and a driver's license with a matching address is required. No photo copies or delinquent bills will be accepted. Addresses must match.
  • Deposits of brush and bulky waste may not be larger than a full-sized pick-up truck load for each of four visits.

Cobbs Recyling Center cannot accept construction materials (such as drywall, concrete, bricks or asphalt shingles), household chemicals (except latex paint), compressed cylinders, or medical waste.

City of Waco Landfill is also available for Waco residents' use for bulky waste or brush disposal; additional fees may apply.  

  • Each household is allowed  up to four visits per calendar year with proof of Waco residency. A maximum of 2,000 pounds can be brought in for disposal at no extra charge during each visit. 
  • Weight in excess of 2,000 pounds will be charged a fee.
  • Visits will be tracked. 
  • A Waco water utility bill with residential garbage service and a driver's license with a matching address is required. No photo copies or delinquent bills will be accepted. Addresses must match.

For more information about the Waco Landfill please call  (254) 299-2620.

Q.  What should I do if there is a dead animal on my property or in the street that needs to be removed for disposal?

Waco Solid Waste Services collects and removes dead animals on City streets, rights-of-way, or on private property after it has been placed at the curb in a securely tied plastic bag. We request that dead animals be double-bagged for sanitation. There may be some exceptions for large animals. To request collection service call: (254) 299-2612. All requests for collection will be addressed 7 a.m. - 5 p.m. Monday-Friday.  There may be a charge for collection. If an animal carcass is blocking traffic or poses a traffic hazard after working hours or on the weekend (during hours other than 7 a.m. - 5 p.m. Monday - Friday), please contact the Waco Police Department at (254) 750-7500. 

Q. How can I find out about the changes in collection schedule due to holidays?

A. Please see our holiday schedule. In general, if any of the solid waste collection holidays is on your trash collection day, your trash will be picked up on Wednesday of that week.

Q. What is proof of residency required for some services at the Cobbs Convenience (Recycling) Center and the Landfill?

 Proof of Waco residency is a Waco Water Bill . The bill must be within 30 days of its due date, have a Waco residential service address and include Waco residential trash service.

  • For residents with e-billing: A printed Waco water bill within 30 days of its due date showing the Waco residential service address and Waco residential trash service charge of $16.10/month.  
  • A phone displaying the Waco water bill within 30 days of its due date showing the Waco residential service address and Waco residential trash service charge of $16.10/month. 

For more information or to ask questions, please call (254) 299-2612. For information about the Cobbs Center, please call (254) 751-8536.

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