After Hours Customer Service
For emergencies, call 911 (En caso de emergencia, llame al 911)
- Please note: some services are not available
after normal hours.
After hours phone numbers are listed where available.
- For a full directory of key city staff and phone numbers, click here.
Frequently Called Numbers
Days: (254) 299-2489
After 5 p.m.: (254) 299-2489
If you experience a water leak,
during periods of high call volume you may not be
able to get through to our agents as fast as we’d
We invite you to email us your address and a brief description of the issue at firstname.lastname@example.org.
For a water emergency or concern at your property
Call Customer Service at: (254) 299-2489
For a sewer stop-up, or water main break in the street
Call: (254) 750-1654, if busy, please call: (254) 299-2489
Have you seen someone put something in a storm drain that they shouldn’t?
Is there a strange odor or color like chemicals or pollution in the creek?
Call us at (254) 299-2489 days, nights or weekends to report it, and we will investigate.
Days: (254) 750-1765
After 5pm: (254) 750-7500
Days: (254) 754-1454
(Disease reporting) please report any notifiable conditions to the 24/7 disease-reporting number: (254) 750-5411 and/or fax: (254) 750-5405.
Public Works (Streets/Traffic)
Days: (254) 750-8690
After 5pm: (254) 750-8690
- Traffic signals out or not working properly
- Traffic cones, barricades, or traffic barrels out of place and causing a hazard
- Traffic signs down or damaged (Stop signs, Do Not Enter, Wrong Way, Yield, One Way
- Hazardous potholes, large holes or sink holes in the street
Solid Waste Department- Report a (Large) Dead Animal
Days: (254) 299-2612
After 5pm: (254) 299-CITY
Weekdays and weekends (See hours below): 800-922-6386
Need visitor information? The Waco Visitor Information Center (VIC) is open extended hours (8 a.m. -5 p.m.) on Monday through Saturday, and noon – 4 p.m., Sunday).
Can’t find a hotel room on a sold-out weekend in Waco? Our staff can assist you. They maintain lists of which hotels still have rooms. Call 800-922-6386, or 254-750-8696.
Days (8 a.m.-5 p.m., Monday
through Friday): (254) 750-5810
To contact Operations through midnight most nights: (254) 640-2565