Water Utility Services


Mandatory Water Restrictions in Effect

Lake Waco's (our regional water source) water levels continue to decline warranting the move into Stage 2 of our drought contingency plan to protect our water source. Under this stage in the plan, violations can reach up to $2,000. 

With many months of drought leading us into this very hot summer, please help us preserve our water source. Call (254) 299-CITY (2489) with any concerns and once again, we appreciate your cooperation!

Watering Days/Times

Regional Drought Conditions

  • For the greatest impact to Lake Waco's water level, we need rainfall in its watershed. The watershed is a 90-mile stretch of water (the Bosque River) northwest of our lake. It is an area of land that drains or "sheds" rainfall into other bodies of water like rivers, creeks or lakes.
  • However, not all water from a watershed flows out, so we need enough rain to saturate the groundwater and then run off into the lake. The health of Lake Waco depends on the watershed.
  • For Lake Waco to get back to pre-drought levels, we need to be at 60% full. (Follow lake levels here.)
  • The regional drought is still very much affecting our area, and unfortunately, water rationing will remain in effect to protect our most valuable regional water source.

Water Conservation Tips

The more you save, the less you pay PLUS our water supply lasts longer! Share these tips with others!

In the Bathroom:

  • Be careful about what you flush.
  • No wipes, paper towels, diapers or trash should ever be flushed down the toilet.
  • Take shorter showers.
  • Turn off the tap while you soap, shampoo, brush your teeth and shave.

Around the House:

  • Only run your washing machine and dishwasher when they’re full and don’t over-soap to reduce the amount of rinsing you need.
  • Only two tablespoons of detergent will clean 12 pounds of clothes!
  • Defrost food in the refrigerator instead of under running water.
  • There’s also no need to rinse meat from the store before using.
  • Use a smaller amount of water to boil pasta—it totally works!

In the Yard:

  • Use a broom to clear leaves and grass clippings from your sidewalks and porches, instead of a hose.
  • Put the clippings around your flowers and shrubs as mulch.
  • Learn about composting and give it a try to reduce evaporation from your topsoil.&
  • Learn about rainwater harvesting to reuse water for gardening, pools and more.
  • Consider zeroscaping and plant drought resistant, native plants and succulents. You’ll have some beautiful landscaping and save time on maintenance, too.

A Few More Tips:

  • Find and fix leaks on your property. Repair running toilets and dripping faucets to protect your home, save you money and save water.
  • Think about how you use water outside of your home, too. Use the same rules to wash your hands or flush the toilets around town. All the water comes from the same place, so it’s all precious!

Other Helpful Information:

Latest News

On the Job at the DAF

Another new video highlights our Dissolved Air Flotation (DAF) Plant. This is the high-tech plant that helps our water smell and taste great. The DAF uses bubbles and ozone to get Lake Waco water ready to head to our other treatment plants and to your homes and businesses. 

On the Job at WMARSS

Have you seen the new video highlighting our WMARSS Central Plant? Every time water goes down your drain, it has to be treated before it keeps on flowing down the river. Learn about one part of the process here and check out our other Central Plant video at MyWacoTV.com for an overview of the whole thing!

New Service

For information about new or transferred residential water service, call (254) 299-CITY(2489)

Please give at least one business day's notice for new service.

  • Bring your Texas Driver License
  • Have your social security number handy
  • Residential security deposits are based on previous account history and credit history and range from $75 to $300
  • $50 service fee and $12.50 solid waste administration fee will also be added to a new residential service bill
  • Payments can be made using MasterCard, Visa and Discover

If water, sewer and/or solid waste services are available at your address, charges will all be on the same bill. How convenient!

For information about new water or wastewater taps, please contact the following:

Residential Construction

About Us

Water is vital to life! Your City of Waco Water Utility Services Department is committed to the protection of public health and to the quality management of water and wastewater services.  

We do this through the divisions of:

  • Water Distribution
  • Wastewater Collection
  • Water Treatment
  • Water Quality Laboratory
  • Water Office/Meter Shop
  • Pretreatment
  • Waco Metropolitan Area Regional Sewerage System (WMARSS)