Pay Your Water Bill

Manage your water account, pay your bill, track your usage and sign up for notifications with My Waco Water!

My Waco Water logo

All customers will need to setup their accounts for online access in the My Waco Water portal.  

You'll need:

  1. water account number (found on your bill)
  2. service address street number

PLEASE NOTE: The My Waco Water portal does not work with Internet Explorer. For the best experience, we recommend using one of these free browser alternatives.

Visa, MasterCard and Discover are accepted payment methods.

You can also set up automatic bank draft payments in your online account.

Set up a New My Waco Water Account

To set up New Account Access for My Waco Water, click here. My Waco Water does not work with Internet Explorer.

  1. You’ll see “Don’t have an account?” Click the Sign up link (It’s under the blue Log In button)
  2. Enter your email address and click “Send verification code” to create your profile.
  3. Check your email to get your verification code. Click continue.
  4. Enter your Water Account Number xxxxxx-xxxxxx (you can find it on your water bill) and the property address house number (just the number, not the full address)
  5. Click the Verify Account button
  6. Click “Create” to create your password
  7. Once you’ve created your password, the page will refresh. Click the Log In button to get to your account home page. 

To set up Auto Pay or One-Time payments:

  1. Log in to My Waco Water
  2. Find the box that says “I Want To…” near the middle of the page.
  3. Click “Manage Payment/Billing Options”

You’ll have options to:

  • Set up or Manage Auto Pay
  • Schedule Payments
  • View your last payment
  • Manage your wallet
  • Manage E-Billing
  • View your current bill
  • View your previous bills

You can also add a new account using the green button in the top right. You can add and manage up to 99 accounts using the same sign in.

 

Other Ways to Pay Your Bill

City of Waco Water Office

425 Franklin Avenue
Waco, Texas 76701
Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m.

HEB Stores

  • 9100 Woodway Drive, 1301 Wooded Acres Dr.
  • 801 N. IH-35, 1821 S. Valley Mills Dr.
  • 3801 N. 19th St. 

Pay by Phone

You can pay by phone at (254) 299-CITY (2489) with Visa, MasterCard or Discover.

Privacy Statement

Information Required To Open An Account

  • Valid State Driver’s License or State ID Card
  • Social Security number
  • Employer name
  • Phone number
  • Spouse or roommates’ names
  • Spouse or Roommates’ Social Security numbers
  • Spouse or Roommates’ State Driver's License or State ID Card numbers
  • Additional information may be required.

We Protect Your Privacy

The City of Waco Water Utility Services Department Water Office is committed to the privacy of its customers. All City employees are responsible for safeguarding customer information, and such information is used for business purposes only. Customers may control the release of account information except as required by the Freedom of Information Act. The City of Waco, Water Office strives to ensure that the information obtained and used is accurate.

Uses of the Information

Customer Driver’s License and Social Security numbers are used for identification purposes only. When a customer asks for account information, whether via phone or in person, he/she will be asked to verify one or both of these numbers. If a customer’s spouse or roommate asks for information on the account, whether via phone or in person, he/she will be asked to verify one or both of their Drivers License or Social Security number.

Use Of The Information by Other Entities

Customer information may be reported to a Credit Agency. It may also be used by a third party collection agency contracted with the City of Waco to collect delinquent accounts.

Someone outside of the City of Waco may request customer information. Under the Freedom of Information Act, individuals/consumers may sign a confidentiality form or send a written confidentiality request. If such a request is received, information such as customer address, telephone number, social security number and consumption information will not be released except to a consumer reporting agency, other utility companies or any state or federal government and their subcontractors.

Care of Information

All written information, including copies, is shredded. Calls to our call center are recorded, and the recordings are secured by the Information Technology Department for an appropriate timeframe. Access to the recordings is limited to Supervisory or Management within the Water Office. The recordings are stored in a safe and shredded for destruction.

Information entered into the Customer Master files remains in the account database. Authorized staff that work in the City of Waco’s Water Office, Solid Waste Office and Information Technology Departments are able to view the Customer Master file. Other department staffs within the City are blocked from accessing a Customer Master file unless a written authorization form is completed and approved by their department head and the Director of Water Utilities or his/her designee.

The Information Technology Department has established strict protocol concerning access of the City of Waco’s Database. Information is secured with a firewall and accessing of information is strictly monitored.

 

 

Questions?

Send us an email or call (254) 299-CITY (2489)

View a sample water bill(PDF, 571KB)