Jeff Wall, Director of Housing & Community Development
Jeff has served as the Director of Housing & Community Development for the City of Waco since 1999. He brings 25 years of valuable banking and regulatory experience, as well as numerous certifications and two awards from NeighborWorks America. Jeff also serves as the local Fair Housing Officer, ensuring that homebuyers and renters in the Waco community have equal access to decent, affordable housing.
Marcus Davilla, Rehabilitation Inspector
Marcus has been serving as the Compliance Reviewer for Housing & Community Development since 2008, but has been an employee of the City of Waco for 8 years. Among his many responsibilities, he conducts site inspections for the Rehab/Reconstruct and Homebuyer Acquisition programs. Marcus is the proud father of two sons, and helps coach his son’s little league baseball team.
Jennifer Mercer, Loan Program Analyst
Jennifer joined the City of Waco in June of 2012, with over 21 years of experience in the Mortgage and Banking industry in Waco. Jennifer currently serves as the Loan Program Analyst for the City of Waco’s Housing and Community Development Department, where she is responsible for assisting customers with down payment assistance loans and reconstruction loans. Jennifer also serves as the liaison for the Heart of Texas Housing Finance Corporation. Jennifer and her husband Billy currently reside in Waco with their two dogs, Tiffy and Harley.
Mark Heitman, Financial Supervisor
Mark joined the City of Waco in April of 2013, with over 20 years of experience in Financial and Operations Management in large Manufacturing and Healthcare organizations. Mark serves as the Financial Supervisor for the City of Waco’s Housing and Community Development Department, where he is responsible for the management, administration and compliance of HUD grants for the department. Mark is a lifelong Central Texas native and resides with his wife Dawn and two children in Temple.
Ursula Gunn, Program Associate
Ursula Gunn, a Program Associate, has been a loyal worker for many years, contributing to the everyday processes of our department. She primarily works with non-profit organizations and City of Waco Departments who receive Community Development Block Grant funds (CDBG). Those funds benefit low and moderate-income persons in Waco. Ursula ensures that the community is a better place to live while important rules and regulations are followed. In her spare time, Ursula enjoys walking, working in her flower garden, and volunteering at a local nursing home.
Teri HoltKamp, Homelessness Administrator
Teri joined the City of Waco Housing team as Homelessness Administrator in April 2005 after retiring from 23 years working in early childhood education. Teri worked extensively with Robinson ISD and the Texas Association of School Boards, and was also a trainer for Dr. Ruby Payne’s A Framework for Understanding Poverty. Through her volunteer work in the inner city, Teri discovered her love for working with Waco’s homeless population, and now plays a key role in the 10-year Plan to End Homelessness for the City of Waco, which includes networking with community service providers as well as advocating for those affected by homelessness and poverty.
She received the City of Waco Customer Service Award in 2008, and was presented with the Kathy Reid Award from the Texas Homeless Network the same year. Along with her eldest daughter Brittney, Teri currently co-chairs Once Upon a Prom, a scholarship fundraiser held each year in memory of her youngest daughter McKenzi who was killed in a car accident in 2001. Teri and her husband currently reside in Robinson, Texas.
Johna Walker, Program Coordinator
Johna has over 28 years of mortgage and banking experience, including her 10 years in Housing & Community Development at the City of Waco. She administers several loan programs for the department, including the Rehab/Reconstruct, Special New Construction, Interim Construction, Employee Loan, Tax Abatement, Infill Development, Demolition Grant, and New/Acquisition Loan programs. She is actively involved in the Waco Housing Coalition and has also implemented a new loan servicing system to improve efficiency. Johna and her husband have one son, and also share their home with one cat and a variety of wildlife including birds, squirrels, deer, and raccoons.
Natalie Williams, Planner – HOME Program
Natalie joined the City of Waco in November 2010; however, she had been the System Administrator for the Heart of Texas Homeless Management Information System (HMIS) since June 2008. She successfully submitted our community’s first Annual Homeless Assessment Report (AHAR) for which our community received one of seven national awards for 2010 Rookie of the Year from the U.S. Department of Housing and Urban Development. In April 2013 Natalie entered into a new position as Planner for the HOME Investment Partnerships Program. Natalie is the proud mother of two sons who are currently stationed overseas in the U.S. Air Force and one daughter who is a junior in high school.
Morgan Wyatt, Planner- CDBG/HOME Program
Morgan joined the city as an intern in September of 2010 and was hired on in April of 2011 as a case manager for the Homelessness Prevention and Rapid Re-Housing Program (HPRP). When this program ended, she transitioned into the Homeless Management Information System (HMIS) Assistant position in May of 2012. In April 2013, Morgan was promoted to the Planner position to oversee grants in the department. As a planner, she primarily works with non-profit organizations and City of Waco Departments who receive Community Development Block Grant (CDBG) funds. Those funds benefit low and moderate-income persons in Waco. Morgan graduated from Baylor University with her Bachelors in Psychology in May 2009 then with her Masters in Social Work in May 2011. She obtained her Licensed Master Social Worker in September of 2012. Morgan is a proud mother who enjoys spending time with her son.
Patricia Deleon - Community Development Representative
Patricia Deleon is the newest member to the Housing and Community Development family. Patricia has worked for the Convention Center since October 2012. She recently joined our team as the Community Development Representative. Patricia performs several duties such as administrative work, assisting other team members with codes, loan servicing, payments, travel and customer service. Patricia’s love of helping others and job experience in accounting makes her a great fit for the position. Patricia plans to continue her accounting education at McLennan Community College. In her free time, Patricia enjoys cooking and spending time with her family and friends. Welcome to the family!
Jennifer Caballero – HMIS Lead
Jennifer joined the City of Waco in May of 2013 after serving as the Director of Social Services for The Salvation Army for 3.5 years. There she served the homeless population by providing case management, overseeing federal/state grant funding, serving on community committees and boards, and developing program policy and procedures. Jennifer graduated from Baylor University with her Masters in Social Work in 2008 then with her Masters in Divinity from Truett Seminary in 2009. Jennifer and her husband live in Waco and enjoy spending time with their rambunctious dog Emma.
Katie Fager – HMIS Analyst
Katie joined the city as an intern in September of 2012. In June of 2013, after graduating from Baylor University with her Masters in Social Work, she was hired on as a Homeless Management Information System (HMIS) program analyst. Katie works with Jennifer Caballero to oversee the day to day functioning of the HMIS software as well as provide training for current and new system users. Katie was born and raised in the Houston area, and received her undergraduate degree while living in Huntington, Indiana from Huntington University. She is excited to begin a new part of her life in Waco.
Vinh Dang – Community Development Representative
Vinh joined the City of Waco in March of 2008, with over 7 years of experience in management in retail and healthcare. Vinh graduated from University of Southern Mississippi with a degree in Business Management in 96. He started in the Graphics Department as Inventory Tech. Vinh recently joined the Housing and Development team as Community Development Representative in August 2013. He assists with loan processing, contractor draws and staff support. Vinh and his wife Chi live in Lorena and enjoy spending time with church activities.