WATER UTILITY SERVICES

Department Divisions - Who We Are

Water Distribution

Water Utility Operators are responsible for the connection and maintenance of over 900 miles of water mains, more than 12,500 water valves and 4,200 fire hydrants in and around the City of Waco. They are on call 24 hours a day to service water leaks and water main breaks while maintaining quality service to citizens.

Wastewater Collection

Wastewater Utility Operators are responsible for the connection and maintenance of over 800 miles of sanitary sewer mains, more than 13,000 sewer manholes and over 37,300 sewer connections in the City of Waco. They are on call 24 hours a day to respond to customer concerns.

Water Quality Laboratory

The Mount Carmel Treatment Plant is home to the City of Waco’s Water Quality Laboratory. Environmental Inspectors in the lab conduct sampling and analysis of water samples from our region as well as monitor the health of our watershed. The lab also provides support for the Water Distribution Division as well as other cities by continuously monitoring the water treatment process as well as responding to customer concerns. Lab personnel are on call 24 hours a day to respond immediately to water quality problems.

Water Treatment

The City of Waco has three water treatment plants. The Dissolved Air Flotation (DAF) Treatment Plant treats an average of 42 million gallons of water per day from Lake Waco with a maximum capacity of 90 million gallons per day. Water treated at the DAF plant then travels on for further treatment at the other two treatment plants.

The Riverside Treatment Plant currently treats an average of 13 million gallons of water per day with a maximum capacity of 28 million gallons per day.

The Mount Carmel Treatment Plant treats an average of 28 million gallons of water per day with a maximum capacity of 66 million gallons per day. The men and women of Water Treatment take an average of 430 samples every 24 hours during the water treatment process. Operations personnel staff the plants 24 hours a day to ensure the safety and quality of the water is maintained at all times.

Water Office/Meter Shop

The City of Waco Water Utility Services Department strives to provide superior customer service at all times. Whether you want to pay your bill in person, need emergency assistance, or simply have a question about your bill, we're here to help. The Water Office is also home to our Meter Shop and Waco Central. Our Meter Shop is responsible for reading over 40,000 water meters.

Waco Central is your 'one call does it all' information center. Last year the call center handled over 100,000 customer inquiries. Questions? Comments? Call 299-CITY! 425 Franklin Avenue Waco, Texas 76701 Lobby: Monday - Friday 9 a.m. to 5 p.m. Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m. Click here for more locations to pay your water bill in person.

Environmental Services

The City of Waco's Environmental Services Division has numerous programs that contribute to watershed protection and staff is on call 24 hours a day to respond to environmental issues that could threaten the environment and our watershed as well as complaints from citizens regarding illicit discharges. The Industrial Pretreatment Program monitors industrial waste that is discharged to the collection system from 20 facilities.

The Stormwater Program is responsible for implementing a permit issued by the Environmental Protection Agency (EPA) that addresses issues regarding water quality runoff from rain events. There are many volunteer opportunities available with the Stormwater Program. Contact Anthony Betters at (254) 750-8006 or Ashley Nystrom at (254) 750-1660 for more information.

WMARSS (Waco Metropolitan Area Regional Sewerage System)

The City of Waco Wastewater Treatment Plant on the south side of Waco began operating in 1925 and underwent two major modification and enlargement programs. The Brazos River Authority acquired the treatment plant from the City in 1970 and two additional enlargements were partially funded by EPA grants.

In February of 2004, the City of Waco reacquired the Wastewater Treatment Plant. Currently, it is home to WMARSS, which is a joint effort by Waco and surrounding communities (Hewitt, Bellmead, Lacy Lakeview, Lorena, Robinson and Woodway) to ensure that wastewater is used effectively and rates remain affordable for the citizens of Waco and surrounding communities.