Accessing Your Account - Paying Your Bill

Access your account through the website to pay online, view your consumption history or even sign up for e-Bill and receive your monthly bill by email.

Questions? Please 299-CITY (2489) between 7:30 a.m. and 5:30 p.m.

The Online Account Access system (Click2Gov Utility Billing) has recently been updated and security has been enhanced. If you previously had an online account (existing users), click Online Account Access below, then click Login and follow the on-screen instructions to migrate your account to the new system. New users will click Online Account Access below, then click New User and follow the on-screen instructions.

Due to regular system maintenance, Online Access will be unavailable on Monday (03/19/18), 6:00 a.m. - 11:00 a.m.

Pay Bill - Online Account Access

To set up online account access for the first time, you will need the following numbers which are located on your monthly bill:

1. water account number
2. cycle-route number

Visa, Mastercard and Discover are accepted payment methods.

Questions? Send us an email or call 254-299-CITY (2489)

View a sample water bill

Other ways to pay:

City of Waco Water Office

425 Franklin Avenue
Waco, Texas 76701
Lobby: Monday - Friday 9 a.m. to 5 p.m.
Drive-Thru: Monday - Friday 7:30 a.m. to 5:30 p.m.

HEB Stores

9100 Woodway Drive, 1301 Wooded Acres Dr.
801 N. IH-35, 1821 S. Valley Mills Dr.
3801 N. 19th St.

Automatic Bank Draft:

You can setup Automatic (Recurring) Bank Draft through your account online.

Pay by Phone:

You may also pay by phone at (254) 299-CITY (2489) with Visa, Mastercard or Discover.